PRIVACY POLICY

L’AMOUR NOIR operates this store and website, including all related information, content, features, tools, products and services (the “Services”), in order to provide you, the customer, with a personalized shopping experience.

L’AMOUR NOIR is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described below.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies you or another person or can reasonably be linked to you or another person.

Depending on how you interact with our Services, where you live and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, telephone number and email address.
  • Financial information, including payment card information, transaction details, payment method and payment confirmation.
  • Account information, including your username, password, preferences and settings.
  • Transaction information, including products you view, add to your cart, purchase, return, exchange or cancel and information about previous transactions.
  • Communications with us, including information you provide when contacting our customer service.
  • Device information, including information about your device, browser, network connection, IP address and other identifiers.
  • Usage information, including information about how and when you interact with or navigate our Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from:

  • You directly, including when you create an account, purchase products, use our Services or contact us.
  • Your device automatically when you use our Services or visit our website, including through cookies and similar technologies.
  • Service providers that help us operate our store and provide our Services.
  • Business partners and other third parties where permitted by applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

Providing and improving our Services

We use your personal information to process payments, fulfill orders, arrange shipping, manage returns and refunds, maintain customer accounts, provide customer support and improve your shopping experience.

Marketing and advertising

Where permitted by applicable law, we may use your personal information to send marketing and promotional communications and to provide advertising relating to our products and Services.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in our communications.

Security and fraud prevention

We may use personal information to verify accounts, provide a secure shopping and payment experience and detect, investigate or prevent fraudulent, illegal or malicious activity.

Communication

We use personal information to respond to your questions, provide customer service and communicate with you about your orders and our Services.

Legal obligations

We may process personal information when necessary to comply with applicable laws, respond to lawful requests from authorities, enforce our policies or protect our rights and the rights of our customers and others.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where necessary for legitimate business purposes, including:

  • Shopify and other service providers that provide services on our behalf, such as payment processing, IT services, analytics, customer support, order fulfillment and shipping.
  • Business and marketing partners where permitted by applicable law.
  • Shipping and fulfillment partners where necessary to deliver your order.
  • Professional advisers or authorities where required by applicable law.
  • Other parties where you request or authorize us to disclose your information.

We may also disclose information in connection with a business transaction or where necessary to protect our Services, rights, customers or other individuals.

OUR RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of our Services in order to provide and improve its services.

Information submitted through our store may therefore be transmitted to and processed by Shopify and other service providers, including providers located outside the country in which you live.

Shopify may also process information about your interactions with our store in accordance with its own privacy practices.

THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to websites, social media platforms or other online services operated by third parties.

We are not responsible for the privacy, security, accuracy or practices of websites or services that we do not control.

We recommend reviewing the privacy policies and terms of any third-party services you choose to use.

CHILDREN’S DATA

Our Services are not intended for use by children.

We do not knowingly collect personal information from children under the applicable age of consent in their jurisdiction.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

SECURITY AND RETENTION OF YOUR INFORMATION

We take reasonable measures to protect personal information.

However, no security system or method of transmitting information over the internet can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide our Services, maintain customer accounts, fulfill legal and regulatory obligations, resolve disputes and enforce our agreements and policies.

YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable law, you may have rights concerning your personal information, including:

  • The right to request access to your personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of your personal information.
  • The right to receive a copy of certain personal information and request data portability.
  • The right to object to or restrict certain processing.
  • The right to withdraw consent where processing is based on your consent.
  • The right to manage your marketing communication preferences.

These rights may be subject to exceptions and limitations under applicable law.

We may need to verify your identity before processing certain requests.

RIGHTS OF CUSTOMERS IN THE EEA AND UNITED KINGDOM

If you live in the European Economic Area or United Kingdom, you may have additional rights under applicable data protection laws, including the right to object to certain processing, request restriction of processing and withdraw consent where consent is the legal basis for processing.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

COMPLAINTS

If you have concerns about how we process your personal information, please contact us first so that we can try to resolve your concern.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred, stored or processed outside the country in which you live.

Where personal information is transferred outside the European Economic Area or United Kingdom, appropriate safeguards will be used where required by applicable law, including recognized contractual mechanisms or transfers to countries recognized as providing an adequate level of data protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal obligations or other operational requirements.

When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date where appropriate.

CONTACT

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any of your privacy rights, please contact us at:

L’AMOUR NOIR
Email: lamournoir.lingerie@gmail.com

We will respond to privacy-related requests in accordance with applicable data protection laws.